The questions people typically ask
How Ascenix works with your EHR, your care team and your existing records.
Do you replace my EHR? Do I have to leave PointClickCare?
No. Ascenix reads the chart you already have. We are an official PointClickCare Marketplace partner and have completed their vetting process. Ascenix runs as an external link and app on the Marketplace, pulling from Risk Management and Progress Notes in real time. Access is read-only: Ascenix never writes to your chart.
We use MatrixCare, or something else entirely.
MatrixCare and Yardi are fully supported on the same basis. Any other EHR or EMR connects by API. Contact us to discuss the connection for your system.
Is this one more place my nurses have to chart?
No. Unit staff and frontline nurses keep charting in their EHR. Ascenix pulls and analyses those records automatically. Resident demographics, including names, dates of birth and rooms, come across automatically.
We already have fall-detection wearables and sensors. Do we need this too?
Ascenix reads what your team documents after a fall, helps explain recurring patterns, and flags records that fall short of your post-incident policy. Your team can address the gaps and prepare the documentation a surveyor will review.
Does the AI send resident information to ChatGPT, Gemini or Copilot?
No. Resident information is anonymised before analysis, so no PHI ever reaches ChatGPT, Gemini, Copilot or any other public model. Data is stored locally, in Toronto for Canadian clients, and the platform is compliant with HIPAA, PHIPA and PIPEDA.
What does my IT team have to do?
Ascenix handles setup before you start: connecting to your EHR, configuring policy thresholds and building custom columns. Your IT team has nothing to install or run.
Which incident types does it cover?
Falls, behaviours, hydration, and skin and wounds are captured and analysed together. This lets your team see how a hydration dip relates to falls around it. Compliance is measured against your home's own policy.
Ascenix reads the chart you already have. Your teams carry on in it exactly as they do today.
Still have a question?
Bring your questions to a demo focused on your homes and your policies.